Terms

Payment methods:

• transaction account
• cash on delivery
• cash
• credit card

Credit cards:

• Maestro
• Visa
• MasterCard
• Diners
• Visa Premium

Payment with cards at outlets:

• Maestro ZABA 2-12 installments
• Maestro PBZ 2-6 installments
• Visa Zaba 2-12 installments
• Visa PBZ 2-6 installments
• MasterCard Fun 2-24 installments
• Diners 2-12 installments
• Visa Premium 2-6 installments

Consumer loan:

• Visa premium consumer credit: 24-60 months

For personal cards from 1.000,00 to 100.000,00 kn; annual interest for the user is 7.15%
For business cards HRK 1,000.00 to HRK 80,000.00; annual interest for the user is 9.98%

Payment methods for webshop:

• transaction account
• cash on delivery

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

In accordance with the Consumer Protection Act, the relationship between consumer (end-user) and Metal-Kovis d.o.o., in the case of a material defect on the product, the provisions of the Mandatory Obligations Act (NN 35/05, 41/08, 125/11, 78/15) apply to liability for material defects.

Metal-Kovis d.o.o. does not assume any responsibility for the accuracy of the information or any errors on this website.

Our goal is to keep this information timely and accurate and therefore the content on this web site is constantly being promoted and subject to change.

We also do not bear any liability for any damage or loss caused directly or indirectly by using these web sites.

The User agrees that no employee of Metal-Kovis d.o.o., as well as any other person or company involved in the creation of these sites, may not be liable for any damages or losses to other persons or companies arising out of the use of this website.

Links to other websites can be found on this website. The user can visit them at their own risk. M.R.A.V. Dizajn d.o.o. is not responsible to content on external internet sites.

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard - the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Thank you for using CorvusPay!

This statement commits us to protect the privacy of our users, customers and visitors of our site and the security of personal information provided to us through the website.

This notice describes the type of information we can collect from you when you visit our website and explains how we use these data and the steps we take to protect it. The notice also describes the choices you have about collecting and using your information when visiting our website.

What information do we collect about you and how do we use it?

In general, you can visit our website without disclosing personal information about yourself. We do not collect personal information about you (such as your name and contact details) when you visit this website unless you voluntarily submit data using one of the available forms for a particular purpose (contact form, registration form, shopping form, subscribe to the newsletter) and thereby give your consent to the collection and use of your personal information for the purposes mentioned. All personal data is used solely for the purposes for which they were collected and for which they were granted. We will not make the collected data in any way available to unauthorized third parties, except for the legally prescribed purpose. All data is deleted upon termination of the purpose for which it was collected or termination of the contractual relationship and no later than the expiration of all legal obligations related to the retention of personal data.

Here are some additional circumstances in which we will share your information with authorized third parties and additional purposes for which we use your information:

Providing Information to Google Inc.
Google collects information through our use of Google Analytics on our website. Google uses this information, including IP addresses and cookie data, for multiple purposes, such as improving Google Analytics. Information is shared with Google on an anonymous basis. To find out more about what information Google collects, how to use this information, and how to control information sent to Google, see the Google Privacy Policy partner page. You can opt out of Google Analytics by installing the following plug-in to your browser: https://tools.google.com/dlpage/gaoptout

Accounting
We share data with our accountants for tax purposes. For example, we share the invoices we issue and receive with our accountants for the purposes of completing tax returns and accounts at the end of the year.

Types of personal data we process

The personal data collected in the contact form are: first and last name, e-mail, telephone, company, city, country.
Personal information collected in the purchase of machines form: first and last name, e-mail, phone,company, city, country, machine name, condition, year, address, images.
The personal data collected in the newsletter is: e-mail.
Personal information collected in the registration form and checkout form: first and last name, company, company pin, address, city and zip code, country, phone, email.

Information that is automatically collected on our website

We automatically collect information in server log files, such as your IP address, browser type, redirection / exit page, and operating system. We use this information to manage our web pages and our technical solutions, understand how visitors move through our website and services and improve your experience while using our website and services.

Access and update your personal information

Our user has the following rights at any time:

• the right to access data and access to data
• right to information on processing of personal data
• right to data transfer
• the right to withdraw privola
• the right to file a complaint
• right to correction and change of personal data in case the information is incomplete or incorrect
• the right to be deleted in cases such as cessation of processing, withdrawal of a claim or in the case of filing a complaint

If you want to inwoke any of these rights, please contact us via the contact form on our website.

Security of your personal information

We are committed to taking appropriate technical and organizational measures to protect your personal data from unauthorized or unlawful handling of them and their accidental loss, destruction or damage. When submitting your personal information through our website, this information is sent over the Internet safely through high-quality encryption and stored on our secure servers.

NOTICE ON THE METHOD OF SUBMITTING CONSUMER PROPOSALS

In accordance with Article 10 Paragraph 3 of the Consumer Protection Act (Narodne novine, nr. 41/14, 110/15) informs consumers that complaints with which they raise their dissatisfaction with the purchased product or on the quality of the provided service may be submitted in writing and they shall without delay, in writing, confirm receipt of that objection. An objection can also be filed in writing to the following address: Metal – Kovis d.o.o., Stara cesta 14, Mala Rakovica, 10430 Samobor, Hrvatska  ili e-mail adresu: info@metal-kovis.hr

The reply to the written complaint of the consumer will be given in writing no later than 15 days from the date of receipt of the complaint, so please give us your objection response address.

Download the complaint form HERE

ONE SIDED CONRACT TERMINATION

You can fill in and send us a copy of the one-sided contract termination form on our web site.

Confirmation of receipt of a notice of unilateral termination of contract will be sent to you, without delay, by electronic mail.

INSTRUCTIONS FOR ONE SIDED CONRACT TERMINATION

1. Calculation of the term for unilateral termination of the contract

You can terminate the contract unilaterally within 14 days without giving reasons.

In order to be eligible for the unilateral termination of this Agreement, you must notify us of your decision to terminate the contract unilaterally before the expiration of the deadline and this by an unambiguous statement sent by post or by e-mail, specifying your name, address, phone number, facsimile or email address, and you can also use the enclosed example of a one-off termination agreement template at the bottom of the page.

The term of one-off termination shall be 14 days from the date on which you or a third person you have designated, and who is not a carrier, have recieved the goods that are the subject of the contract.

2. Refund of the amount paid

Refunds can only be made after the goods are returned to us or after you provide proof that you have returned the goods back to us.

3. Return of goods

Return the goods to us without unnecessary delay, and in any case no later than 14 days from the date you have submitted your decision to unilaterally terminate the contract

4. Return Goods Costs

You have to pay the direct costs of returning the goods yourself.

5. Consumer Responsibility for Value Reduction of Goods

You are responsible for any impairment of the goods resulting from the handling of the goods, except for what was necessary to determine the nature, characteristics and functionality of the goods.

The right to one-sided termination of the contract is excluded in the cases referred to in Article 74 of the Consumer Protection Act. For full information on the right of customers to unilateral termination of contracts, please see the Consumer Protection Act.

Download the one-off termination agreement here HERE

Pricelist for GLS delivery service:

• up to 5 kg 5 €

• up to 5 kg ISLAND 10 €

• up to 10 kg 5,5 €

• up to 10 € ISLAND 10 €

• up to 20 kg 5,8 €

• up to 20 kg ISLAND 12 €

• up to 30 kg 6 €

• up to 40 kg 6,5 €

Price of ransom:

• up to 5 kg 5,8 €

• up to 10 kg 6,3 €

• up to 20 kg 6,6 €

• up to 30 kg 6,8 €

• up to 40 kg 7,3 €

For all delivery prices VAT 25% is added.
For any order wich include machinery, we will work out delivery arrangement.

TERMS OF SALE
These Terms and Conditions of Sale define the procedure for ordering, paying for, delivering and submitting complaints about products offered on our website. The Supplier (Seller) of the products offered in the metal-kovis.hr (hereinafter referred to as "Products") is Metal – Kovis d.o.o., Samobor, and the Customer is any visitor to the Web Catalog who selects at least one Product, completes the online order form and sends it to the Seller.

ORDERING
Products are ordered using the online form or by telephone. The Customer should complete the Profile with the general particulars required for the payment and delivery of the chosen Products and will be notified by e-mail after his/her order is fulfilled. After you select a Product, you may click its details and learn everything about it or have a better look at it and, if you want to buy it, just click the shopping cart and it will immediately be added to it. Within your shopping cart, you may choose quantities or select not to make any purchase. You shopping cart will be constantly visible and accessible to you so you can take your time browsing our window. Once you are done shopping, return to your shopping cart and select Complete Order. You will receive a notification of successfully completed shopping at your e-mail address.

PAYMENT
The following payment options are available:

1. Bank transfer

When you choose this payment method, you will receive an order confirmation with all the information you need to make a payment. You can then make payments by using internet banking or by the way you normally pay your bills - via bank, mail, Fine or similar.
Upon receipt of payment we will send you ordered items.

1. Cash on delivery
Payment is made when picking up the goods and paid to the delivery person.

By accessing or using web Site METAL KOVIS, you agree to be bound by these Terms of Use.

The content of these web pages is provided by the Metal-Kovis d.o.o. team and it is protected by copyright.

Except as otherwise expressly provided in the content thereof, you have the right to view, copy, print and/or distribute (but not alter) the content on this web Site, provided that you shall use this content for information and not for commercial purposes and that the contents you will use have in display the relevant copyright info.